Terms of Sales

For any information, question or advice, you can contact our customer service:

By mail :

15 rue des Halles
75001 PARIS

By email :

All of the product offers offered on the botanistsmanuka.com site are limited to metropolitan France, Corsica and Monaco and to foreign countries to which we ship our products. Promotional offers and/or discount codes are only valid within the limit of the validity period of the offer concerned and available stocks. They cannot be combined with other offers. The prices appearing on this site are indicated in Euros, all taxes included, excluding shipping costs and are subject to variation during the year, it being understood that the products ordered are invoiced at the prices in force when the order is registered. ordered. For deliveries outside France, the shipping costs vary according to the weight and the shipping zone. For delivery in mainland France, free shipping is granted from 60 euros of purchase including tax of products.
Retention of title: The products remain the property of BOTANISTS' until full receipt of the price by BOTANISTS'.

All product offers offered on the site are only valid within the limits of available stocks.

• You select the item(s) of your choice and add them to your Basket (you can check the contents of the latter, the corresponding price and make any useful changes at any time).
• You identify yourself (e-mail and password). If you are a new customer, you can create an account and identify yourself by entering a valid email address and a password (personal and confidential) which you will use later to identify yourself on the site. You choose and validate your delivery method as well as the payment methods among those proposed.
• The provision of personal information necessary for the processing and delivery of orders is mandatory. When you confirm your order by clicking on the "Finish" button, you declare that you accept it and all of these general conditions of sale. Your order is then processed by our Customer Service.
• As soon as your order is recorded, a detailed acknowledgment of receipt is sent to you by e-mail. This acknowledgment of receipt summarizes the key elements of your order: exact amount invoiced as well as the delivery methods. You agree that our order registration systems are proof of the nature of the agreement and its date.
• BOTANISTS' reserves the right to cancel the order of a customer with whom there is a dispute relating to the payment of a previous order, or for any other legitimate reason relating in particular to the abnormal nature of the order.
• The anonymization period for BOTANISTS' customer accounts can take up to one week to respect the processing of orders in progress.

The payment of your purchases on the site takes place exclusively in Euros. Methods of payment: payment with order by credit card, Paypal or gift card. In the event of payment with the order by credit card, the debit of the card is made at the time of the order. In order to allow you to make your purchases in complete safety, online payment by credit card is completely secure. The entire transaction is sent in encrypted mode to a bank validation server in SSL (Secure Socket Layer) mode. Payments by American Express, Maestro, Electron card are not accepted.

Our sales and prices are ex works from our warehouses in France.
The products are delivered in mainland France, Corsica, Monaco and foreign countries to which BOTANISTS' ships in accordance with the address of your choice indicated when you placed your order.
It is your responsibility to provide us with all the details necessary for the delivery of your purchases. If your package is returned to us by the carrier for the following reasons: incomplete address, incorrect address or unclaimed package on time, the costs of returning your package will be your responsibility.
Average delivery time: 72 hours from the receipt of your order by BOTANISTS' at the latest within 10 working days after the validation of your order (except out of stock).
For parcels sent to you by post, we negotiate the registration fees on your behalf with our distributors, in particular the Post Office. These costs, included in the contribution to the shipping costs, are offered to you from 60 euros of purchases (valid only in Metropolitan France).
If at the time of delivery, the original packaging is damaged, torn, open, the buyer must then check the condition of the items. If they have been damaged, the buyer must imperatively refuse the package and note a reservation on the delivery note (package refused because opened or damaged).
The buyer must indicate on the delivery note and in the form of handwritten reservations accompanied by his signature any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.).
This verification is considered to have been carried out when the buyer, or a person authorized by him, has signed the delivery slip.
The buyer must then confirm these reservations by registered mail to the carrier no later than two working days following receipt of the item(s) and send a copy of this letter by fax or simple mail to the seller at the address indicated in the site legal.

The buyer must formulate with the seller on the same day of delivery or at the latest on the first working day following delivery, any complaint of error of delivery and/or non-conformity of the products in kind or in quality with respect to the instructions on the order form. Any complaint made after this period will be rejected.
The complaint can be made by e-mail to the following address: hello@botanistsmanuka.com
Any complaint not made in the rules defined above and within the time limits cannot be taken into account and will release the seller from any liability vis-à-vis the buyer.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the seller in an unused state and in its original packaging, by registered parcel with proof of delivery, to the address following: Distribution logistics center – BOTANISTS' – 12233 Voie Christophe Colomb Alpespace 73800 PORTE DE SAVOIE. Return costs are the responsibility of the seller.

Under article L121-21-8-4° of the consumer code, due to the sensitive nature of our products, your right of withdrawal cannot be exercised. You can contact us at the following address in case of questions: hello@bonatistsmanuka.com.

Our products are intended to be sold only in our distribution networks. It is therefore prohibited to purchase or be given as gifts our products for the purpose of their resale, in particular on Internet sites.

The products offered on the botanistsmanuka.com site comply with the French legislation in force.
The company BOTANISTS' cannot be held responsible for the non-performance of the contract concluded in the event of out of stock or unavailability of the product, force majeure, disruption or total or partial strike, in particular of the postal services and means of transport and/or communications. BOTANIST' will not incur any liability for any consequential damages as a result of the present, operating loss, loss of profit, loss of exchange, damages or costs.
BOTANISTS' recalls that in application of article 1124 of the Civil Code, non-emancipated minors are incapable of contracting. Therefore, orders for minors must be placed by parental authority. In the event of accidental collection of personal data relating to a minor, parental authority has the ability to oppose their storage and/or transmission to third parties.
Hypertext links may refer to other websites than this one. BOTANISTS' disclaims all liability in the event that the content of these websites contravenes, despite its vigilance, the legal and regulatory provisions in force.
Furthermore, BOTANISTS' recalls that any creation of a hypertext link to the home page of this Site or any other page of the Site is subject to the express, prior and written agreement of BOTANISTS'.

In accordance with the laws governing the ownership of literary and artistic rights or other similar rights, this Site and all the elements, brands, designs, models, logos, graphics, etc. found on this Site as well as their compilation are the exclusive property of BOTANISTS', the latter not granting any license or any right other than that of consulting the Site.
The reproduction or use of all or part of these elements is only authorized for the exclusive purposes of information for personal and private use, any reproduction and any use of copies made for other purposes being expressly prohibited. Any other use constitutes counterfeiting and is sanctioned under Intellectual Property, except with the prior written authorization of BOTANISTS'.

This contract is subject to French law. The language of this contract is French. In the event of a dispute, the French courts will have sole jurisdiction.

Given the possible evolutions of the Site, BOTANISTS' reserves the right to adapt or modify these general conditions of sale at any time. The new general conditions of sale will, if necessary, be brought to the attention of the customer by online modification and will only be applicable to sales made after the modification.